Book a Free Appointment Tap to Call
Inner Banner

Have a problem with your brace?

Read our common problem areas below for advice

Ligatures / Coloured Elastic bands have come off from the small square bracket

This is not an emergency. With some braces, if a rubber ligature (coloured elastic band) comes off this can be left off until your next scheduled appointment.


It is normal for you to feel some discomfort for the first few days after braces or retainers have been fitted or adjusted.

Mouth Ulcers

This is not an emergency but may be very uncomfortable for you. Prompt relief may be achieved by applying a small amount of topical cream (Bonjela) directly to the ulcerated surface.

Lips or Cheeks

Sometimes new braces can be irritating to the mouth, especially when you are eating. A small amount of relief wax or Brace Eeze makes an excellent buffer between metal and mouth. Simply pinch off a small piece and roll it into a ball the size of a small pea. Flatten the ball and place it completely over the area of the brace causing irritation.

Protruding Wire

Ideally cover the wire with Brace Eeze relief wax. If you are unable to alleviate the problem, contact us and we will book the next available appointment to have the wire trimmed.

Loose Brackets, Wires or Bands

Should the braces become loose please contact the Orthodontic Practice where our Reception team will be able to advise whether you need to be seen before your next appointment.

If you are still in discomfort, please contact us on 020 3002 2501.

If you have an emergency over the weekend or bank holidays, please leave us a message on 020 3002 2501 or alternatively send us an email.

If you are contacting us about a child. We will need your or your child’s:

  • Name
  • A Contact Number
  • A description of the orthodontic emergency
  • We will then contact you with advice and guidance.
Portrait Woman Customer Service Worker


Spread the cost of any treatment

We are here to help you achieve the perfect – and affordable – smile so please talk to us about our popular interest-free payment plans. Spread the cost and relax – secure in the knowledge that your treatment will take place on time and on budget.